Help

What are the computer system requirements?

Minimum: A PC running Windows 98 or above with Windows Media Player 7 or above, or a Mac with Mac OSX and iTunes 4 or above.

What quality do the downloads come in?

MP3 encoded usually at 320kbps (sometimes but never less than 192kbps). Graphic (JPEG, PDF etc.) downloads will also be available together with videos.

What is DRM?

DRM stands for Digital Rights Management - a technology developed to protect copyright, though it is less prevalent these days. Pure Mint does not incorporate DRM into its free downloads, so there are no restrictions on copying. However, we ask that you show restraint and respect the Artists, the Tracks, Songs and applicable promotions and copyrights. Thanks.

Will these downloads work on a Mac/iPod?

Yes the downloads will work with a Mac and be compatible with iTunes and iPod and all other MP3 players on the market.

I have downloaded a track but am having trouble playing it.

1. Firewalls
   If you have a personal firewall or are behind a corporate firewall, you may experience problems either downloading the track(s) or acquiring a license to play the track. You can try temporarily disabling your firewall or speaking to your Company's IT support to see if they can resolve this.
2. Media Players
   If you are trying to play files on a PC, make sure you have the latest Windows Media Player. You can download this for free HERE
   Also please check the Windows Media FAQ's HERE
   Similarly on a Mac, please ensure you have the latest version of iTunes. You can download this for free HERE
   Also please check the iTunes support area HERE
3. Active X
   Make sure Active X is enabled. In Internet Explorer, go to Tools > Internet Options > Security > Custom Level, and enable Active X controls

I'm having trouble burning a download to CD

You MUST use Windows Media Player to burn to CD - other CD burning software will NOT work):
Click Copy to CD or Device
In the Items to Copy pane, select the track you want to copy
Insert a blank CD-R in your CD writer
IMPORTANT: In the Items on Device pane, click one of the following:
Audio CD or Roxio CD Burning
Click Copy.

Before tracks are copied to your CD, they are inspected and potentially converted to a file type, which may take several minutes.

What portable players will these downloads work with?

Different portable players support different formats, but all major portable players will play one of the formats (WMA, AAC) that you have purchased.

More info:

More information about buying music online is available from Microsoft HERE